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Novartis:
A 360° Virtual onboarding Experience

We designed a 360° Virtual onboarding program for healthcare staff to upskill and learn

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The project need

​Novartis faced challenges in onboarding over 200o new employees globally due to travel logistics.

Existing materials were dispersed across multiple platforms, leading to confusion among new hires and incomplete training sessions. Additionally, rapid content obsolescence necessitated a swift update mechanism.

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Key areas of focus

Staff onboarding experience

Incorporating feedback from previous employees,
We designed a comprehensive onboarding platform to address new staff needs.

Business needs

The organisation sought a unified onboarding platform with user-friendly content & easy to use management capabilities.

Technical feasibility


With a lack of development resource and limited flexibility with their current platform, we had to keep in mind solutions viable for production.
 

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Staff

Business needs

Technical  feasibility

Redesigning the onboarding experience

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Designing bespoke learning journeys

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Designing
learning content

Having captured the insight, and using prototypes we then began to design the final design, build and platform.

We worked in sprints and employed the agile methodology in our teams to deliver the final product.

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The 360° world of learning

​Novartis faced challenges in onboarding over 200 new employees globally due to travel logistics.

Existing materials were dispersed across multiple platforms, leading to confusion among new hires and incomplete training sessions.

Additionally, rapid content obsolescence necessitated a swift update mechanism.

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Personalised
learning journeys

  • A personalised walkthrough of campus and virtual tour based on their department
     

  • A personalised welcome message from an avatar and guided support
     

  • A personal progress report of their onboarding
     

  • A personalised chat room with all relevant HR contacts, peers and IT.
     

  • A personalised calendar of key first meetings and introductions.

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The solution: One platform

Personalised
learning playlist 

  • Learning playlists

     

  • Personalised learning modules in a series
     

  • Content tailored to the new starter and their department

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Interactive learning games

Within the learning experience, onboarders would be tested on content throughout.

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Building the CMS

Within the learning experience, onboarders would be tested on content throughout.

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Putting the power in their hands

Designed for less tech savvy, the Novartis content creator were able to:

Build their own 360° experiences with their own footage of the office

Add/modify their own content and hotspots launching a multitude of onboarding material.

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The onboarding launch

Promotional content creation, videos & animations

We branded and created promotional content to promote the launch of the new platform and also train staff.

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Success

Delivering  impact

3710

3000+ employees were onboarded on the platform

93%

2

Previous users
said the platform
was more user
friendly

Novartis offices loved it and built onboarding in Spain & Germany

99%

Found the CMS
easy to use

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*Some projects featured were completed by members of the We Care Studio team prior to our founding, while working at other agencies.

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